2012-13 Season Pass FAQ'S
Season Pass Contact Information:
| Email: | seasonpass@killington.com or seasonpassphoto@killington.com (for photos only) |
| Phone: | 800-887-3257 |
| Fax: | 802-422-6878 |
| Mail: | Killington Season Pass Office |
| 4763 Killington Road | |
| Killington, VT 05751 | |
Please contact Guest Services at K-1 Lodge for season pass options, pricing, details such as blackout dates or to purchase your pass.
2012-13 Season Dates and Hours
| Opening | Early November, 2012 (Weather and conditions permitting) |
| Closing | Late April, 2013 (Weather and conditions permitting) |
| Hours of Operation | 9:00 a.m.-4:00 p.m. weekdays and 8:30 a.m.-4:00 p.m. weekends and peak days. Hours may vary early and late season, check the conditions page for the latest information. |
| Peak dates | 12/24 - 12/31/12; 1/19 - 1/20/13; 2/16 - 2/22/13 |
When is the Season Pass Office Open?
Season passes can currently be purchased in person at the Guest Services desk at K-1 Lodge through the end of the 2011-12 season. The Guest Services desk at K-1 Lodge is open 30 minutes prior to lifts opening and closes 30 minutes after lifts closing.
Upon closing for the 2011-12 season, season passes will be available for purchase online or by calling 800-887-3257. The season pass office at Snowshed Lodge will reopen in the fall of 2012.
I still have my 2011-12 Season Pass, will my pass be reactivated?
Yes! Keep your 2011-12 Season Pass, it will be reactivated for the 2012-13 season.
If you are currently a 2011-12 season pass holder, keep your pass because after you sign the 2012-13 Express Acceptance of Risks, Indemnification & Forum Selection Agreement, you will be able to skip the line and head directly to the lifts on opening day.
Express Assumption of Risks Form
Print and sign one form for each pass holder. Parents / guardians must complete and sign for children under 18 years of age. Return the completed form to the Season Pass Office (see contact information above).
I had a 2011-12 Season Pass, but I lost it. What should I do?
If you have lost your pass, please contact Season Pass Office via email at seasonpass@killington.com. Please include your first and last name, date of birth and current mailing address in the email. We will print you a new pass and mail it to you. Once you receive your pass, you’ll need to complete the Express Express Acceptance of Risks, Indemnification & Forum Selection Agreement and return to the Season Pass Office (see contact information above).
I am a new pass holder for 2012-13, how will I get my Season Pass?
If you are a new pass holder, you can email a photo (see photo requirements below) to seasonpassphoto@killington.com so we can upload your photo and mail you your pass. Please include your first and last name, date of birth and current mailing address in the email. Once you receive your pass, you’ll need to complete the Express Acceptance of Risks, Indemnification & Forum Selection Agreement and return to the Season Pass Office (see contact information above).
Season Pass Photo Requirements:
- Photo should be current (taken within last six months), showing most up to date appearance
- Photo should be full face, front view with a plain background – no other items should be in photo with you
- Headwear is not permitted in photos
- Jpeg is the preferred image file format
Will my child’s pass be reactivated or mailed using photo on file or is a new photo required each year?
For Child Passes (6 years and under), we require a new photo each year. We recommend for all other children that their photos be updated at least every two years. Email your child’s new photo to seasonpassphoto@killington.com and we will then mail the pass to you (see pass photo requirements above). Once you receive your pass, you’ll need to complete the Express Acceptance of Risks, Indemnification & Forum Selection Agreement and return to the Season Pass Office (see contact information above).
I want to update my photo on file, how do I do this?
You may email us a new photo at seasonpassphoto@killington.com (see pass photo requirements above) and we will mail your new pass using your new photo to you. Please include your first and last name, date of birth and current mailing address in your email. Once you receive your pass, you’ll need to complete the Express Acceptance of Risks, Indemnification & Forum Selection Agreement and return to the Season Pass Office (see contact information above).
How will I know if my pass has been activated for the 2012-13 Season?
Call us at 800-887-3257 to check if you pass has been activated from 8:00 a.m.-7:00 p.m. Monday-Friday and 8:00 a.m.-4:00 p.m. Saturdays and Sundays.
How do I qualify for a College Season Pass and how do I get my College Season Pass?
College Season Passes are for full-time college students for the 2012-13 school term - defined as carrying a full course load and/or a minimum of 12 credits in both the fall and spring semester.
Do I receive any discounts with the purchase of my pass?
Yes, all Killington Unlimited Pass (excluding Child Pass) holders receive discounts on Snow Sports School lessons, food and beverage purchases (excluding alcohol), ski and snowboard demo equipment rentals, retail purchases at Killington Sports and lift tickets at other Powdr resorts. Blackout Pass holders receive a discount on food and beverage purchases as well.
If I am a member of the Killington Ski Club will I receive a discount?
No, there are no discounts for ski club members on season pass purchases.
Will my season pass be valid at other POWDR resorts?
All Killington/Pico Season Pass holders receive 20% off the prevailing 1-day lift ticket rate at our sister resorts: Park City Mountain Resort in Utah, Mt. Bachelor in Oregon, Boreal Mountain Resort and Soda Springs Winter Resort in California, Las Vegas Ski & Snowboard Resort in Nevada and Copper Mountain Resort in Colorado. Simply present your Killington/Pico Season Pass at the ticket window of our sister resorts each day to receive this benefit.
Killington Unlimited Pass Lesson Discount
Lesson discounts are for Unlimited Pass holders and Unlimited Pass holder dependents only. Discounts cannot be extended to friends and extended family members. Discount cannot be applied to Seasonal Lesson Programs. Private Lesson discounts cannot be applied on Saturdays and the following peak days: 12/24/12 - 12/31/12; 1/19 - 1/20/13; 2/16 - 2/22/13. All lesson discounts are not valid with a Child Unlimited Season Pass.
Can I get a refund or adjustment on my season pass?
Refund Protection Option
For the 2012-13 season, Killington is offering a Refund Protection Option for just 5% of the pass cost. With the Refund Protection Option (RPO), if you are unable to ski/ride due to an injury, illness, job transfer, etc., you will be issued a refund for your pass. Some restrictions apply; refund amounts will vary based on the time of the season-ending incident.
Why is it so important that I give you my email address?
We communicate with pass holders by email and through the website. In order for you to receive the most up to date information and to expedite the pass fulfillment process, we must have your email address. If your email address changes, please let us know so we can update your records.
How do you determine the appropriate age category for pass purchases?
Age is determined by how old you will be as of November 1, 2012: Adult (19-64 years old), Youth (7-18 years old), Senior (65+years old) and Child (6 and under).
