2011-12 Season Pass FAQ'S
Season Pass Contact Information:
| Email: | seasonpass@killington.com or seasonpassphoto@killington.com (for photos only) |
| Phone: | 800-887-3257 |
| Fax: | 802-422-6878 |
| Mail: | Killington Season Pass Office |
| 4763 Killington Road | |
| Killington, VT 05751 | |
Please contact the Season Pass Office for Season Pass options, pricing, details such as blackout dates or to purchase your pass.
When is the Snowshed Sales Center / Season Pass Office Open?
Prior to the resort opening for skiing & riding, the Killington Season Pass Office is open daily from 9am - 3pm. Once Killington is open for skiing and riding, the Snowshed Sales Center is open 30 minutes prior to lifts opening & closes 30 minutes after lift closing, with extra hours on Fridays in November for those who are unable to make it midweek during regular office hours and want to hit the slopes first thing Saturday morning.
I still have my 2010-11 Season Pass, will my pass be reactivated?
Yes! Keep your 2010-11 Season, it will be reactivated for the 2011-12 season.
No waiting for a new pass to be mailed and no going to the season pass office to pick up a new one, just head right to the lifts. Before you can hit the slopes however, each pass holder must complete and return the Express Acceptance of Risks, Indemnification & Forum Selection Agreement to the season pass office.
Save time, read the Terms and Conditions and download the form now.
2011-12 Express Acceptance of Risks, Indemnification & Forum Selection Agreement
Print and sign one form for each pass holder. Parents / guardians must complete and sign for children under 18 years of age. Return the completed form to the Season Pass Office (see contact information above).
I had a 2010-11 Season Pass, but I lost it. What should I do?
If you have lost your pass, please contact Season Pass Office via email at seasonpass@killington.com. Please include your first and last name, date of birth and current mailing address in the email. We will print you a new pass and mail it to you. Once you receive your pass, you’ll need to complete the Express Express Acceptance of Risks, Indemnification & Forum Selection Agreement and return to the Season Pass Office (see contact information above).
I am a new pass holder for 2011-12, how will I get my Season Pass?
If you are a new pass holder, you can email a photo (see photo requirements below) to seasonpassphoto@killington.com so we can upload your photo and mail you your pass. Please include your first and last name, date of birth and current mailing address in the email. Once you receive your pass, you’ll need to complete the Express Acceptance of Risks, Indemnification & Forum Selection Agreement and return to the Season Pass Office (see contact information above).
Season Pass Photo Requirements:
- Photo should be current (taken within last six months), showing most up to date appearance
- Photo should be full face, front view with a plain background – no other items should be in photo with you
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Jpeg is the preferred image file format
Will my child’s pass be reactivated or mailed using photo on file or is a new photo required each year?
For Child Passes (6 years and under), we require a new photo each year. We recommend for all other children that their photos be updated at least every two years. Email your child’s new photo to seasonpassphoto@killington.com and we will then mail the pass to you (see pass photo requirements above). Once you receive your pass, you’ll need to complete the Express Acceptance of Risks, Indemnification & Forum Selection Agreement and return to the Season Pass Office (see contact information above).
I want to update my photo on file, how do I do this?
You may email us a new photo at seasonpassphoto@killington.com (see pass photo requirements above) and we will mail your new pass using your new photo to you. Please include your first and last name, date of birth and current mailing address in your email. Once you receive your pass, you’ll need to complete the Express Acceptance of Risks, Indemnification & Forum Selection Agreement and return to the Season Pass Office (see contact information above).
How will I know if my pass has been activated for the 2011-12 Season?
Call us at 800-887-3257 to check if you pass has been activated from 8:00 a.m.-7:00 p.m. Monday-Friday and 8:00 a.m.-4:00 p.m. Saturdays and Sundays.
How do I qualify for a College Season Pass and how do I get my College Season Pass?
College Season Passes are for full-time college students for the 2011-12 school term - defined as carrying a full course load and/or a minimum of 12 credits in both the fall and spring semester.
Do I receive any discounts with the purchase of my pass?
Yes, all Killington Unlimited Season Pass (excluding Child Pass) holders receive discounts on Snow Sports School lessons, Food & Beverage purchases, Ski & Snowboard Demo Equipment rentals, retail purchases at Killington Sports and Lift Tickets at other Powdr resorts.
If I am a member of the Killington Ski Club will I receive a discount?
No, there are no discounts for ski club members on season pass purchases.
Will my season pass be valid at other POWDR resorts?
Killington/Pico Unlimited Season Pass holders receive 20% off the prevailing 1-day lift ticket rate at our sister resorts: Park City Mountain Resort in Utah, Mt. Bachelor in Oregon, Boreal Mountain Resort and Soda Springs Winter Resort in California, Las Vegas Ski & Snowboard Resort in Nevada and Copper Mountain Resort in Colorado. Simply present your Killington/Pico Season Pass at the ticket window of our sister resorts each day to receive this benefit.
Killington Unlimited Pass Lesson Discount
Lesson discounts are for the Unlimited pass holders and Unlimited pass holder dependents only. Discounts cannot be extended to friends and extended family members. Discount cannot be applied to Seasonal Lesson Programs. Private Lesson discounts cannot be applied on Saturdays and the following peak days: December 26-January 1; January 14-15; February 18-26; All Lesson discounts are not valid with a Child Unlimited Season Pass.
Can I get a refund or adjustment on my season pass?
Refund Protection Option
New for 2011-12, Killington will also be offering a Refund Protection Option, Adult (ages 19-64) for $52 and Youth/Senior (7-18/65+) for $35 you will receive a prorated refund if you are unable to ski/ride for the remainder of the season due to injurty, illness, job transfer, etc. (some restrictions may apply). Must be purchased at the time your 2011-12 season pass is bought in order to be valid.
Why is it so important that I give you my email address?
We communicate with pass holders by email and through the website. In order for you to receive the most up to date information and to expedite the pass fulfillment process, we must have your email address. If your email address changes, please let us know so we can update your records.
How do you determine the appropriate age category for pass purchases?
Age is determined by how old you will be as of November 1, 2011: Adult (19-64 years old), Youth (7-18 years old), Senior (65+years old) and Child (6 and under)
